Here at St Vincents Veterinary Surgery we are dedicated to continue providing medical care for all our patients while observing PHE guidelines. During the latest lockdown starting on Thursday 5th November we will be following guidelines as laid out by our governing body the Royal College of Veterinary Surgeons. We are fielding a lot of calls regarding our availability during the lockdown so would like to reassure you that we will be available to discuss each individual case. We may have to decline to see some non urgent cases depending on the latest advice received at that time.
In all cases please call us on 0118 9793200 so we can triage the case and decide on the next steps. This may mean a consult at the practice, a telephone consultation with a vet or a request to email us videos or pictures so we can evaluate the case remotely. We have introduced a telephone consultation fee (£30) where the duty veterinarian feels it is acceptable to have a telephone consultation and dispense appropriate medications without the need for you to attend the practice and pay for a regular consultation.
Should you need to attend the practice for a consultation or to collect medications we ask that you observe the following procedures:
- Please call us from your car when you arrive to let us know you are here. Please wait by your car until the vet or nurse comes to you. Please do not enter the building at any time.
- Please do not visit the practice if you or any of your party have any symptoms of Covid-19.
- Please bring a face mask and if appropriate visor and wear them during all interactions with our staff. In addition please maintain a 2 meter social distance and use the various options for remote handovers of animals, medications and paperwork.
- Hand sanitiser is available on the collection table outside
Nancy and I have made every effort to ensure we can provide professional and compassionate care for our clients and patients during these trying times and would like to thank you for your cooperation as we navigate the additional challenges facing us. We are trying to protect our staff as well as members of the public whilst honouring our commitment to animal welfare and the positive feedback from you, our clients, make this all just a little easier.